Sign-in and security

A secure account protects your conversations, your matches, and your peace of mind. Kilig gives you a few simple tools to keep your account safe. You'll find all of them in Settings → Security (/app/settings/security). On mobile, tap the Profile tab, then the gear icon, then Security.

Kilig will never ask for your password or a verification code in a message, call, or email. If someone does, it's a scam. Please report it.

Turn on two-factor authentication

Two-factor authentication (2FA) adds a second step when you sign in on a new device: after your usual sign-in, you enter a 6-digit code from an authenticator app on your phone. Even if someone learns your password, they can't get in without that code.

You'll need an authenticator app, such as one built into your password manager or a free authenticator app from your device's app store.

1. Go to Settings → Security → Two-factor authentication.
2. Tap Turn on. You may be asked to confirm your password or a sign-in code.
3. Scan the QR code with your authenticator app. If you can't scan it, tap Enter key manually and type the setup key into the app.
4. Enter the 6-digit code your authenticator app shows, then tap Verify.
5. Save your recovery codes. We'll show you 10 one-time recovery codes. Store them somewhere safe, like your password manager or a printed copy at home.
6. Tap Done. Two-factor authentication is now on.

Two-factor authentication works with every sign-in method. If you sign in with Google or Apple, we also recommend turning on two-step verification with that provider.

Use your recovery codes

If you lose your phone or can't access your authenticator app:

1. Sign in as usual.
2. When asked for your 6-digit code, tap Use a recovery code.
3. Enter one of your saved recovery codes. Each code works only once.
4. Once you're in, go to Settings → Security → Two-factor authentication and set up your authenticator app again.

Running low on codes? Tap Generate new recovery codes. Your old codes will stop working, so save the new set right away.

If you've lost both your authenticator app and your recovery codes, contact us from Settings → Help → Contact support on a signed-in device, or email support@tinder.zowebo.com. We'll need to confirm your identity before we can help, which can take a few days.

See where you're signed in

1. Go to Settings → Security → Where you're signed in.
2. You'll see each active session with the device, browser or app, approximate location, and when it was last active.
3. Don't recognize one? Tap it and choose Sign out.

To sign out of every other device at once, tap Sign out everywhere. You'll stay signed in on the device you're using.

Get login alerts

Kilig sends you an email and a notification whenever your account is signed in from a new device or browser. Each alert shows the device, approximate location, and time.

If it was you, there's nothing to do.

If it wasn't you:

1. Tap This wasn't me in the alert, or go to Settings → Security.
2. Choose Sign out everywhere.
3. Change your password (if you have one). See Reset your password.
4. Turn on two-factor authentication if it isn't on already.
5. Check that your email and phone number are still correct in Settings → Account.

You can review sign-ins from the past year in Settings → Security → Login history.

Simple ways to stay safe

• Use a strong, unique password that you don't use on any other site.
• Keep your device's operating system and the Kilig app up to date.
• Never share verification codes with anyone, even someone claiming to work for Kilig.
• Sign out on shared or public computers.

Related articles

• Reset your password
• Change your email or phone number
• Recognizing scams
• Safety Tips