Notifications not working

Missing a new match or message? Notifications depend on two things: your Kilig notification preferences and your device or browser permissions. Work through the steps below for your device.

Step 1: Check your Kilig preferences

1. Go to Settings → Notifications at /app/settings/notifications. On mobile, tap the Profile tab, then the gear icon, then Notifications.
2. Make sure the categories you want are turned on for Push (and Email, if you'd like):
   • New matches
   • Messages
   • Likes
   • Super likes
   • Calls
   • Safety & account
   • Tips & product news (optional)
3. Check Quiet hours. If they're on, Kilig won't send push notifications during that time. Turn quiet hours off or adjust the times.

Security alerts, such as a new sign-in to your account, can't be turned off. They help keep your account safe.

Step 2: Check your device or browser

iPhone and iPad

1. Open the Settings app.
2. Tap Notifications, then Kilig.
3. Turn on Allow Notifications, and choose Lock Screen, Notification Center, and Banners.
4. Check Focus (Settings → Focus). If a Focus such as Do Not Disturb or Sleep is on, add Kilig to its allowed apps or turn the Focus off.

Android

1. Open the Settings app.
2. Tap Apps, then Kilig, then Notifications.
3. Turn on All Kilig notifications.
4. Check each notification category (such as Messages and Calls) and make sure the ones you want are on.
5. Check Do Not Disturb in your quick settings.
6. Turn off battery optimization for Kilig: go to Settings → Apps → Kilig → Battery and choose Unrestricted (wording varies by device). Aggressive battery saving can delay or block notifications.

Web browsers

1. Click the lock or site settings icon next to the address bar while on tinder.zowebo.com.
2. Find Notifications and set it to Allow.
3. Make sure your computer's system notifications are on for your browser (on Mac: System Settings → Notifications; on Windows: Settings → System → Notifications).

If you blocked notifications earlier, your browser won't ask again. You'll need to change the setting manually as shown above.

Web on iPhone and iPad

Push notifications from websites on iPhone and iPad work only when Kilig is added to your Home Screen, on iOS 16.4 or later.

1. Open tinder.zowebo.com in Safari.
2. Tap the Share button, then Add to Home Screen.
3. Open Kilig from the new Home Screen icon and sign in.
4. When asked, tap Allow for notifications.

You can also download the Kilig app from the App Store for the most reliable notifications.

Step 3: Refresh your connection

If everything looks right but notifications still don't arrive:

1. Update Kilig to the latest version from the App Store or Google Play.
2. Sign out and back in. This refreshes the connection that delivers notifications to your device. Go to Settings → Account → Sign out, then sign in again.
3. Restart your device.
4. Check your connection. Notifications need Wi-Fi or mobile data.

Still not working?

Go to Settings → Help → Contact support or email support@tinder.zowebo.com. Let us know your device model, operating system version, Kilig app version (found in Settings → About), and which notifications are missing.

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