App not loading

If Kilig won't open, shows a blank screen, or keeps spinning, try the steps below in order. Most problems are fixed within the first few.

Step 1: Check whether Kilig is down

Ask a friend to open Kilig or try it on another device. If it doesn't load there either, there may be an outage. We're already working on it, and you don't need to do anything else.

Step 2: Check your connection

• Switch between Wi-Fi and mobile data to see if one works better.
• Open another app or website to make sure your internet is working.
• If you use a VPN, ad blocker, or privacy extension, turn it off temporarily. Some of these can block parts of Kilig from loading.

Step 3: Update and restart

1. Update Kilig. Open the App Store or Google Play, search for Kilig, and tap Update if it's available.
2. Update your device. Install any available system updates.
3. Close Kilig completely, then reopen it.
4. Restart your device.

Step 4: Check your date and time

Kilig needs your device's clock to be accurate for secure connections.

• iPhone: Settings → General → Date & Time → turn on Set Automatically.
• Android: Settings → System → Date & time → turn on Set time automatically.
• Computer: make sure your system clock is set to update automatically.

Step 5: Clear the cache

Web

1. Try a hard refresh: press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
2. If that doesn't work, clear site data for tinder.zowebo.com. Click the lock or site settings icon next to the address bar, choose Site settings or Cookies and site data, and clear data for Kilig.
3. Sign in again.

If you added Kilig to your Home Screen, remove it, then add it again from your browser.

Android

1. Open Settings → Apps → Kilig → Storage.
2. Tap Clear cache.
3. Reopen Kilig. If it still doesn't load, tap Clear storage (you'll need to sign in again).

iPhone and iPad

iOS doesn't have a clear cache button, but offloading does the same job without losing your account.

1. Open Settings → General → iPhone Storage → Kilig.
2. Tap Offload App, then Reinstall App.
3. If that doesn't help, delete Kilig and download it again from the App Store.

Your matches, messages, and subscription are saved to your account, not your device, so they'll be there when you sign back in.

Step 6: Check that your device is supported

If your device is older, Kilig may not work reliably. Try using Kilig in an up-to-date browser instead.

Still not loading?

Contact us at Settings → Help → Contact support if you can reach it, or email support@tinder.zowebo.com. To help us fix it faster, include:

• Your device model and operating system version
• Your Kilig app version (in Settings → About) or your browser and its version
• What you see on screen, ideally with a screenshot
• When the problem started and what you've already tried

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