How We Keep Kilig Safe

People come to Kilig to meet someone new, and that takes a certain amount of trust. You're sharing photos, stories, and eventually your time with a stranger. Our job on the Trust & Safety team is to make that trust a little easier to give.

No single feature makes a platform safe. Safety comes from layers that work together: tools that help you understand who you're talking to, systems that catch bad actors early, people who review what technology can't judge alone, and clear rules that everyone agrees to. Here's how each layer works.

Layer 1: Verification you can understand

Verification badges only help if you know exactly what they mean. We keep ours simple.

Photo verification

To get a Photo-verified badge, you take a live selfie while copying a random pose, like touching your ear or holding up two fingers. Because the pose is random, someone can't pass with a stolen photo. Our system automatically compares that selfie with the photos on your profile, and if the result is unclear, a trained reviewer takes a look.

What it means: this person matches the photos on their profile. What it doesn't mean: it doesn't confirm their legal name or identity.

ID verification

For an ID-verified badge, you complete a check with a trusted third-party identity provider using a government-issued ID and a selfie. This also confirms you're 18 or older. Kilig receives the result of the check, not a copy of your ID, and your legal name is never shown on your profile.

Both badges are optional, free, and take only a few minutes. You can start either one in verification settings or read more in verify your profile.

One important note: verification is a helpful signal, not a guarantee. We don't run criminal background checks, so the safety habits in our safety guide still matter with every match.

Layer 2: Automated screening

Some harm follows patterns, and patterns are something software is good at spotting. Our automated systems work quietly in the background to:

• Screen profiles and photos for content that breaks our community guidelines, like nudity, contact details, or hate symbols.
• Detect scam and spam patterns in messages, such as copy-pasted scripts, suspicious links, and requests for money, gift cards, or cryptocurrency.
• Flag risky account behavior, like mass-messaging, many accounts from one device, or attempts to return after a ban.

When our systems catch something clear-cut, like a known scam link, they can act right away. When something is less certain, it's routed to a person for review. We'd rather have a human make the hard calls.

Layer 3: Tools in your hands

You know your conversations better than any system does, so we've made the most important safety tools fast and easy to reach.

• Report in one tap. From any profile or chat, open the menu and choose Report. You can tell us what happened, including things that happened offline. The person isn't told who reported them. See how to report someone.
• Block in one tap. Blocking removes the person from your matches and messages and keeps them out of your deck. See how to block someone.
• Calls without sharing your number. Once you've both sent a message, you can start a voice or video call in the app. Video chatting before meeting is one of the best ways to confirm someone is who they say they are. Learn about voice and video calls.
• Privacy controls. You choose who sees sensitive details on your profile, and you can hide your online status or snooze your profile whenever you need a break. See privacy controls.

Layer 4: People who review

Technology helps us move quickly, but judgment needs people. Our Trust & Safety team reviews reports and flagged content. Reviewers are trained to look at context, because the same words can be a joke between friends or a threat from a stranger.

When we find a violation, we follow a clear enforcement ladder: a warning for minor issues, a suspension for more serious or repeated ones, and a ban for severe harm like threats, scams, or exploitation. Serious cases skip straight to a ban.

We also know we won't get every decision right. If your account is restricted, you can see why in account status and appeal. A different reviewer looks at every appeal. Here's how appeals work.

Layer 5: Rules everyone agrees to

Our community guidelines are short on purpose. Be yourself. Be kind. Don't harass, threaten, or scam. Don't post sexual content on profiles. Keep it 18 and up. Everyone agrees to them when they join, and they're the standard our reviewers use.

Privacy is part of safety

Keeping you safe also means protecting your information. A few examples:

• We strip location metadata from every photo you upload.
• Your location is rounded to an approximately 1.1 km grid before it's stored, and distances are shown as whole kilometers, never less than "2 km."
• We don't sell your personal data.

Our Privacy Engineering Lead wrote about this in depth in our approach to location privacy.

If you ever need help right now

If you're in immediate danger, contact your local emergency services. Our crisis and emergency resources page lists emergency numbers, crisis lines, and support organizations by country, and the app's safety screens show the ones for your country.

We're always improving

Safety is never finished. Scammers adapt, and so do we. If you see something that worries you, report it. Every report helps us make Kilig safer for the next person. You can also reach our team directly at safety@tinder.zowebo.com.

Want the practical side? Our safety guide covers what to do before, during, and after a first date.